Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of products may be exempt from being returned, including items that are marked as non-returnable at the time of purchase. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must first email us at [email protected] to request a return authorization. Please include your order number and the reason for the return in your email. Once your request is approved, we will provide you with instructions on how to return your item. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within a reasonable timeframe, typically within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps streamline the process for both parties.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will issue a full refund or replacement at no additional cost to you.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with quantumgoodskin.com is satisfactory.